FAQ

Frequently Asked Questions

General

Is human-I-T an IRS designated 501(c)3, non-profit organization?
What makes human-I-T unique?
Where can I direct press inquiries?
What is your federal tax ID?
Which industries do you serve?
What is your data destruction process?

Receive Tech

What are the requirements for recipients to receive a technology donation (grant)?
I need a computer. How can I request a computer donation?

Tech Donations

Do I have to pay a fee to donate my technology items?
What technology items can I donate to human-I-T?
What type of monetary donations do you accept?
Why should I donate technology instead of recycling?
Are gifts tax-deductible?
Do you accept electronics/technology that do not work?
When will I be contacted regarding my donation?
How do I get my items to you?
Can I drop off my items?
Can I write off my donation? How much is my write off?
What items do you accept?
Who will my items help?
When will I received my itemized tax-deductible receipt?

Low-Cost Internet

What is Mobile Citizen?
Who qualifies for Mobile Citizen?
What are the offers for broadband service through Mobile Citizen?
Can a hotspot purchased from a different provider be connected by human-I-T to the Mobile Citizen service?
How do you know if the hotspot will service your address?
How do customers apply for Mobile Citizen?
How will Internet service be installed?

Tech Support

Who is eligible for free tech support?
Who to contact for tech support?
I'm having issues with my hotspot's battery, or the hotspot is giving me an "invalid SIM" message.
I'm having trouble with my Coolpad Surf hotspot. How can I troubleshoot the issue?

Hardware

CHARGING - My device isn't charging
DEVICE GETTING FIXED - Need interim solutions? 
POWER - Device not powering on
SCREEN - Screen is blank, white, black?

Software

CAMERA - Facing wrong direction?
CAMERA - Stuck on vertical?
CHROMEBOOK RESET - Need to reset your Chromebook and start anew?
NETWORK - WiFi Not Working
MICROPHONE - Allow your application to access the microphone
MICROPHONE - Others can't hear me
MICROPHONE - Microphone volume too low
MICROPHONE - How to install and test a new microphone

DPSCD ONLY - ConnectedFutures (K-12) Program

CLEVER or MICROSOFT TEAMS - Issues with your account? 
CLEVER - Having problems logging in, accessing your class, etc.?
LOANER DEVICE - Have issues with your loaner device?
MICROSOFT TEAMS - Need help getting started?