Human-I-T’s digital navigators assist individuals to determine the digital support services they need and guide them towards the resources that are suited to their skills and lifestyle.
1. Assess an individual’s needs
After someone calls our helpline, our digital navigators will guide them through a series of short questions to understand their current needs, as well as their familiarity and comfortability with technology.
2. Advise them on available digital support services
After assessing an individual’s needs, our digital navigators advise them about our free or affordable devices and other digital support services, including assistance accessing low-cost internet, digital literacy training, and technical support.
In the event that an individual can benefit from services we don’t offer, we will connect them to one of our trusted, vetted digital inclusion partner organizations.
3. Assist them in acquiring digital resources and support
Once an individual has identified which digital resources or services they need, our digital navigators assist them with applying for the services they’d like to access.
4. Analyze their progress and follow-up
After an individual has been assisted, we track and manage their progress in fulfilling their connectivity needs. Follow up calls are made to ensure there are no other technical gaps that have arisen since our last touchpoint.