In partnership with Connected Futures, human-I-T’s goal is to provide you the best customer service and tech support to resolve any issue you may have.
Our hours of operation are 9:00am – 8:00pm EST
Must be a connected future recipient to be eligible
For immediate help, simply text “HELP4CF” to 562-372-6925
If you need to speak with a representative, please fill out the form below
Text messages and webform submissions are reviewed within one business day on a first come – first serve basis.
Need help setting up your computer? Click here
For more online learning tools, Click here
Click here to download TeamViewer, Click here
Unfortunately, human-I-T is unable to assist with account access issues as we don’t have the ability to log in to your account. To help resolve these account access challenges please contact DPSCD’s account administrator at it.training@detroitk12.org or call (313) 240-4377 (Monday – Friday from 7:00am-5:00pm EST).
Please note that DPSCD will be able to further assist you on Clever. But please follow the 3 quick tips below.
QUICK TIP #1: Please go to: https://www.detroitk12.org/Page/11105
QUICK TIP #2: For a quick 2-page Clever At Home reference guide, please go to: https://bit.ly/3iqGJEa
QUICK TIP #3: For a thorough 23-page Clever FAQ reference guide, please go to: https://bit.ly/36rA6Pv
The links will provide you with a complete walkthrough on how to properly sign into Clever and fix some of the most commonly asked questions. If you have any other questions regarding Clever, please refer to the contact list at the bottom of the web page we referenced above.
Unfortunately, Human-I-T is not able to troubleshoot loaner devices as DPSCD will be able to further assist you.
In the interim as you’re awaiting assistance on your loaner device, we’d like to suggest a few interim solutions.
(1) If you have another device/tablet and/or smartphone that can access the internet, try to have your child sign in through your personal device.
(2) Search for libraries that are run by your city, nearby city, and/or nearby community colleges / universities.
Although it’s not ideal, we hope these interim solutions will help you stay in touch with your class/teacher.
Please note that DPSCD will be able to further assist you on this issue. But to help you get started with Microsoft Teams, please refer to this link: https://www.detroitk12.org/Page/10949
The link will provide you with a complete walkthrough on how to properly sign into Microsoft Teams.
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